Browsing by Author "Wang, Candice"

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    ArcLight remote usability test - September 2020
    (2020) Wang, Candice; Nguyen, Anh; Chapman, Joyce
    This study was conducted to test the usability of David M. Rubenstein Rare Book & Manuscript Library's new ArcLight collection guides interface. The study questions were developed by Joyce Chapman and Noah Huffman. The test sessions were conducted by Joyce Chapman, Candice Wang, and Anh Nguyen, with the guidance of Emily Daly. All tests were conducted via Zoom between September 4th and September 15th, 2020.
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    Library Takeout remote usability test - January 2021
    (2021-01) Wang, Candice
    This study was conducted to test the Library Takeout Service at Duke University Libraries (DUL) launched in summer 2020. Anh Nguyen and Emily Daly developed the study with input from Kelli Stephenson, Andrea Loigman, and Candice Wang. The test sessions were conducted by Candice Wang. All tests were conducted via Zoom between December 10th and December 17th, 2020. Eight users participated in the study, including six participants who are frequent users of the system and two participants who have never used the system.
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    SEATS remote usability test - October 2020
    (2020) Nguyen, Anh; Wang, Candice
    This study was conducted to test the seats and equipment reservation system at Duke University Libraries (DUL) launched in fall 2020. Anh Nguyen and Candice Wang wrote the study questions based on discussion questions developed by Angela Zoss and Emily Daly. The test sessions were conducted by Anh Nguyen and Candice Wang. All tests were conducted via Zoom between October 20th and October 29th, 2020. We recruited three participants who are frequent users of the system, three participants who have used the system once, and three participants who have never used the system.
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    Understanding the experiences and needs of international students at Duke
    (2023-06-15) Chapman, Joyce; Hayes, Matthew; Park, Sarah; Wang, Candice
    How can Duke University Libraries further support the needs of its international students? To explore this question, a cross-departmental team of library staff conducted discussion groups with international graduate and undergraduate students during the 2022-2023 academic year and analyzed international students’ responses to the Libraries’ 2023 student satisfaction survey. We sought to understand international students’ experiences in the Libraries and on Duke’s campus in order to improve how well library services, staff, facilities, and materials meet their needs. We spoke with students about their experiences outside the Libraries so that we could understand their experiences holistically, and the greater context in which the Libraries function for them. Findings identify challenges students experience and suggest specific points for library intervention and support. While this report focuses on the experiences and needs of international students, it should be emphasized that some challenges experienced by international student are challenges experiences by all students. In many cases, support or expansions of campus and library services targeted toward international students will help all students succeed.