Assessment and User Experience
Permanent URI for this collectionhttps://hdl.handle.net/10161/5738
Browse
Browsing Assessment and User Experience by Issue Date
Now showing 1 - 20 of 121
- Results Per Page
- Sort Options
Item Open Access LibQUAL+™ at Duke 2011 Survey Results(2011-06) Association of Research LibrariesLibQUAL+™ is a research and development project undertaken by the Association of Research Libraries (ARL) in collaboration with Texas A&M University. The project is defining and measuring library service quality across institutions and creating useful quality assessment tools for libraries.Item Open Access Duke University Libraries: Sociology Department User Study, 2010-2011(2011-11) Daniel, Linda; Herndon, Joel; Miller, ShawnThe Duke University Libraries’ strategic plan, “Sharpening our Vision, 2010-2011,” places an emphasis on our ability to interact with faculty, staff and students at multiple points in their research, teaching, learning, and publishing. In order to effectively provide better support for Sociology faculty and graduate students, we realized the need to ask them about their research practices to better understand the key challenges faced by those scholars. We wanted to hear about the materials they use, collect, and preserve; what services and technology tools they find useful; and the role the Libraries play (or potentially play) in their research.Item Open Access LibQUAL+™ at Duke 2002 Survey Results(2013-04-01) Association of Research LibrariesLibQUAL+™ is a research and development project undertaken by the Association of Research Libraries (ARL) in collaboration with Texas A&M University. The project is defining and measuring library service quality across institutions and creating useful quality assessment tools for libraries.Item Open Access LibQUAL+™ at Duke 2007 Survey Results(2013-04-01) Association of Research LibrariesLibQUAL+™ is a research and development project undertaken by the Association of Research Libraries (ARL) in collaboration with Texas A&M University. The project is defining and measuring library service quality across institutions and creating useful quality assessment tools for libraries.Item Open Access LibQUAL+™ at Duke 2005 Survey Results(2013-04-01) Association of Research LibrariesLibQUAL+™ is a research and development project undertaken by the Association of Research Libraries (ARL) in collaboration with Texas A&M University. The project is defining and measuring library service quality across institutions and creating useful quality assessment tools for libraries.Item Open Access Association of Research Libraries (ARL) Statistics 2004/2005(2013-04-10) Duke University LibrariesAssociation of Research Libraries (ARL) Statistics for FY2005.Item Open Access Association of Research Libraries (ARL) Statistics 2001/2002(2013-04-10) Duke University LibrariesAssociation of Research Libraries (ARL) Statistics for FY2002.Item Open Access Association of Research Libraries (ARL) Statistics 2003/2004(2013-04-10) Duke University LibrariesAssociation of Research Libraries (ARL) Statistics for FY2004Item Open Access Association of Research Libraries (ARL) Statistics 2009/2010(2013-04-10) Duke University LibrariesAssociation of Research Libraries (ARL) Statistics for FY2010Item Open Access Association of Research Libraries (ARL) Statistics 2007/2008(2013-04-10) Duke University LibrariesAssociation of Research Libraries (ARL) Statistics for FY2008.Item Open Access Association of Research Libraries (ARL) Statistics 2005/2006(2013-04-10) Duke University LibrariesAssociation of Research Libraries (ARL) Statistics for FY2006.Item Open Access Association of Research Libraries (ARL) Statistics 2000/2001(2013-04-10) Duke University LibrariesAssociation of Research Libraries (ARL) Statistics for Duke Libraries for FY2001.Item Open Access Association of Research Libraries (ARL) Statistics 2006/2007(2013-04-10) Duke University LibrariesAssociation of Research Libraries (ARL) Statistics for FY2007.Item Open Access Association of Research Libraries (ARL) Statistics 2008/2009(2013-04-10) Duke University LibrariesAssociation of Research Libraries (ARL) Statistics for FY2009Item Open Access Association of Research Libraries (ARL) Statistics 2002/2003(2013-04-10) Duke University LibrariesAssociation of Research Libraries (ARL) Statistics for FY2003.Item Open Access Important spaces, materials, and services for Lilly - 2014(2015-11-03) Guevarra, CandiceItem Open Access e-Resource access focus groups - April 2015(2015-11-03) Chapman, JoyceOn March 18th and 19th 2015, Emily Daly and Joyce Chapman conducted two focus groups to better understand how our users search for and interact with online articles and journals. One focus group was with undergraduates (10 participants), and the second was with graduate students, post-docs, and researchers (10 participants). Each participant was offered a $10 Amazon gift card. The focus groups were conducted by the Assessment & User Experience department on behalf of the Electronic Resources and Serials Management department. The main stakeholders for the project were Beverly Dowdy and Jacquie Samples.Item Open Access Research consultations survey - spring 2015(2015-11-03) Chapman, JoyceIn November 2014, the Assessment Core Team planned and piloted two efforts to gather feedback on Duke University Libraries’ research consultations. These efforts were repeated during the spring 2015 semester. The first effort was a brief, ongoing survey to be offered to each student at the end of a research consultation. Only three students were offered the survey before the end of the fall 2014 semester; 16 students completed the rolling survey in spring 2015. The second effort was an end-of-semester survey distributed to library users who had participated in a research consultation over the course of the previous semester. In order to create a list of everyone who had registered for a research consultation, data was exported from LibCal and Qualtrics, and public services staff were asked to compile records of everyone they had arranged consultations with via email during the semester. These were entered into a Qualtrics panel, and the survey was sent out to 187 people after the close of the fall 2014 semester and to 146 after the close of spring 2015. 2 The end-of-semester surveys ran for three weeks and included a raffle for an Amazon gift certificate as an incentive.Item Open Access Marine Lab Library focus groups report - November 2014(2015-11-03) Chapman, Joyce; Peper, MichaelIn 2013, the User Experience Department conducted a university-wide library satisfaction survey.2 In order to follow up on findings from this survey related to the Marine Lab Library, focus groups were requested by Janil Miller. Two focus groups were conducted on November 14, 2014 at Duke Marine Lab library in Beaufort, NC: one with faculty and staff (five participants) and another with students and visiting researchers (eight participants). Each focus group was an hour long. Sessions were recorded but the recordings were deleted after reliable notes were taken. The focus groups were led by Michael Peper (Head, Natural Sciences and Engineering Section) and Joyce Chapman (Assessment Coordinator) took notes. The goals of the focus groups were to determine how people typically use the library, how they would like to use the library in an ideal world, perspectives on the library’s physical space, and community needs related to the collection, training, and software/technology.Item Open Access Perkins Library space usage II - April 2015(2015-11-03) Chapman, JoyceFrom February 11th to March 17th 2015, AUX staff conducted a second set of observational sampling of space usage on the second and fourth floors of Perkins library using Suma.2 This observation mirrored that of fall 2014 in many ways, though it was simplified and streamlined. The goal of this observation was to provide a second set of comparative data at a different time of year that also included weekend and evening hours. Four observations were recorded for each day of the week, Monday through Sunday (a total of 28 observational sessions).3 Observations took place at 2pm, 5pm, 8pm and 11pm. Data was collected by Edge student workers, AUX student workers, and AUX staff. The only activity recorded during this observation was collaborative versus individual work. Because the same number of observations were collected each day in the same hours, we are able to better compare occupancy by time of day. Most fall 2014 findings were upheld by the spring observation. New items of note are mentioned here.