Browsing by Subject "AUX - other"
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Item Open Access Biennial Survey: Follow-up Focus Groups - June 2018(2018-06-05) Yang, BrendaThis report summarizes findings from four focus groups with students and faculty conducted in spring of 2018, following up on the 2018 biannual survey. Key insights are summarized and specific recommendations are listed. Focus group scripts are provided as Appendices.Item Open Access Discovery service research report - August 2013(2015-11-10) Daly, EmilyDuke University Libraries conducted an extensive review of discovery service products during 2010 and presented Summon on the library site as an articles search in March 2011. The current group is charged with reviewing the market for discovery service products as the market has changed in the intervening three years and based on interest in alternatives among library staff. The time for annual contract renewal is in January and WebX wants to begin evaluation well before the renewal date to allow time for any change.Item Open Access Duke Libraries Data Privacy and Retention Audit Report- January 2020(2020-01-10) Chapman, Joyce; Zoss, AngelaItem Open Access e-Resource access focus groups - April 2015(2015-11-03) Chapman, JoyceOn March 18th and 19th 2015, Emily Daly and Joyce Chapman conducted two focus groups to better understand how our users search for and interact with online articles and journals. One focus group was with undergraduates (10 participants), and the second was with graduate students, post-docs, and researchers (10 participants). Each participant was offered a $10 Amazon gift card. The focus groups were conducted by the Assessment & User Experience department on behalf of the Electronic Resources and Serials Management department. The main stakeholders for the project were Beverly Dowdy and Jacquie Samples.Item Open Access Edge Standing Desk Interviews - January 2017(2017-02-27) Riegel, JulieBetween the dates of January 5, 2017 and February 13, 2017, Julie Riegel conducted interviews with library patrons using the standing desks located at the Edge. The purpose of this study was to see what users liked about the desks, what they disliked, and to get a sense of there were enough desks in that area to satisfy the user’s needs.Item Open Access Fitdesk Pilot Report - January 2017(2017-02-27) Riegel, JulieDuke University Libraries introduced Fitdesks, which are a cross between exercise bikes and desks, in Perkins Library on Monday, December 12. The Assessment and User Experience (AUX) Department (Julie Riegel, Joyce Chapman, and Saffana Humaira) gathered data from users from December 13 to February 13 by conducting two hours of observations, interviewing four patrons using the desks, and setting out a flip board that asked users to write their thoughts about the new desks. These studies enabled the AUX department to make recommendations about the Fitdesks based on user data.Item Open Access Just Ask Them! Designing Services and Spaces on the Foundation of Student Feedback(2017) Daly, Emily; Chapman, Joyce; Crichlow, ThomasItem Open Access Marine Lab Library focus groups report - November 2014(2015-11-03) Chapman, Joyce; Peper, MichaelIn 2013, the User Experience Department conducted a university-wide library satisfaction survey.2 In order to follow up on findings from this survey related to the Marine Lab Library, focus groups were requested by Janil Miller. Two focus groups were conducted on November 14, 2014 at Duke Marine Lab library in Beaufort, NC: one with faculty and staff (five participants) and another with students and visiting researchers (eight participants). Each focus group was an hour long. Sessions were recorded but the recordings were deleted after reliable notes were taken. The focus groups were led by Michael Peper (Head, Natural Sciences and Engineering Section) and Joyce Chapman (Assessment Coordinator) took notes. The goals of the focus groups were to determine how people typically use the library, how they would like to use the library in an ideal world, perspectives on the library’s physical space, and community needs related to the collection, training, and software/technology.Item Open Access Perkins & Bostock Public Computer Usage - October 2014(2015-11-03) Chapman, JoyceThe original goal of exploring computer usage data in September 2014 was to ascertain whether or not the computer downsizing of spring 2013 left library users with enough public computers to meet their needs. Due to issues with the data quality, we were not able to address this question. The report instead addresses two other questions: patterns in volume of usage over time and patterns in session duration over time. Computers included are those in Bostock outside the IAS, and the sitting computers in Perkins on the first floor.Item Open Access Priorities and Guiding Principles for Protecting Patron Privacy(2021-08-17) Zoss, Angela; Gatlin, Shadae; Girardeau, Arnetta; Guthrie, Brooke; Healy, Ciara; Hill, Jack; Wickes, Abigail; McGeary, TimThe Duke University Libraries’ Data Privacy and Retention Task Force was charged in the Spring 2020 in response to a Data Privacy and Retention Audit conducted by the Assessment & User Experience Department. This task force was charged to develop a document clarifying DUL's priorities and guiding principles related to privacy.Item Open Access Remote Unmediated A/B Test Research(2017-02-27) Riegel, JulieStarting in December 2016, Julie Riegel researched multiple tools that could perform remote unmediated A/B tests in order to recommend a tool for the AUX department to use to perform unmediated remote A/B tests on the library’s website. After narrowing the choices to Optimizely and Hotjar, Julie and Tom Crichlow created a remote unmediated A/B pilot test to better understand how each tool would work the Duke Libraries’ context.Item Open Access Support Request Form Assessment - November 2022(2022-11-22) Crichlow, ThomasThis report summarizes findings from a focus group session with 16 IT staff who receive IT support requests submitted through the DST Support Request form and findings from an anonymous online survey shared with approximately 250 library staff who submit IT support requests through the DST Support Request form. Specific recommendations are provided and key insights are documented. Complete responses are provided in the appendices.Item Open Access The Edge, first month - February 2015(2015-12-17) Chapman, JoyceThis is a review of the data collection methods in place in the first month of the Edge. The goal was to make sure everything was working properly and uncover areas for improvement in data collection, as well as to get some data for decision-making.Item Open Access The Edge, first month - February 2015(2015-2-1) Chapman, JoyceThis is a review of the data collection methods in place in the first month of the Edge. The goal was to make sure everything was working properly and uncover areas for improvement in data collection, as well as to get some data for decision-making.Item Open Access Understanding the experiences and needs of 1G students at Duke - May 2018(2018-01) Chapman, Joyce; Daly, Emily; Daniel, Linda; Hartsell-Gundy, Arianne; Wofford, Brittany; Yang, BrendaHow can Duke University in general – and the Duke University Libraries in particular – further support the success of its first-generation (1G) college students? To explore this question, a cross-departmental team of library staff conducted six focus groups with 1G students during the 2017-2018 academic year and analyzed responses from the Libraries’ 2018 user satisfaction survey (overall N = 2,381 students) with the 1G status demographic (N = 127 students). Overall, the existing national research on 1G experiences applies to students at Duke. While 1G students’ experiences are not monolithic, the research team was able to identify nine findings related to 1G students’ experiences on campus and in the Libraries. These findings identify challenges students experience and suggest specific points for intervention and support. This report includes detailed methodology, general and library findings, concrete recommendations for improving library services in order to support 1G students, and a one-page summary of findings and recommendations. While this report focuses on the experiences and needs of 1G students, it should be emphasized that 1G challenges are student challenges: support or expansions of campus and library services targeted toward 1G students will help all students succeed.Item Open Access Understanding the experiences and needs of Black students at Duke(2020-04) Chapman, Joyce; Daly, Emily; Forte, Anastasia; King, Ira; Yang, Brenda W.; Zabala, PamelaDuke University Libraries (DUL) conducted discussion groups and Photovoice research with Black undergraduate and graduate students at Duke University in 2019. Assessment & User Experience (AUX) staff also analyzed the 2,800 student responses to the Libraries’ 2020 student satisfaction survey in light of what we learned from the fall discussion groups. We sought to understand students’ experiences in the Libraries and on campus to improve how all students interact with library services, facilities, and materials. We did not limit our discussions to library services and spaces, as it was important to explore Black students’ experience and use of the Libraries holistically.Item Open Access Understanding the experiences and needs of international students at Duke(2023-06-15) Chapman, Joyce; Hayes, Matthew; Park, Sarah; Wang, CandiceHow can Duke University Libraries further support the needs of its international students? To explore this question, a cross-departmental team of library staff conducted discussion groups with international graduate and undergraduate students during the 2022-2023 academic year and analyzed international students’ responses to the Libraries’ 2023 student satisfaction survey. We sought to understand international students’ experiences in the Libraries and on Duke’s campus in order to improve how well library services, staff, facilities, and materials meet their needs. We spoke with students about their experiences outside the Libraries so that we could understand their experiences holistically, and the greater context in which the Libraries function for them. Findings identify challenges students experience and suggest specific points for library intervention and support. While this report focuses on the experiences and needs of international students, it should be emphasized that some challenges experienced by international student are challenges experiences by all students. In many cases, support or expansions of campus and library services targeted toward international students will help all students succeed.Item Open Access Usage analysis of tier 2 public computers: Perkins & Bostock libraries first floor - May 2016(2016-06-27) Chapman, Joyce; Daly, EmilyA spring 2016 report about public computer usage on the first floor of Perkins and Bostock libraries. This report includes data from survey questions, an observational study, and transaction logs. The report also includes recommendations for changes based on the data collected.