Browsing by Subject "Satisfaction"
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Item Open Access An Integrative Solution to the Conflict over Conflict(2009) Mannes, Albert EdwardThe value of task-related conflict to team effectiveness continues to generate controversy in organizational studies. I argue that this debate reflects as much differences in the conceptualization of conflict by scholars from separate traditions as it does variation in empirical settings and methods. The model proposed in this research is a more general framework for the study of team conflict that clarifies, accommodates, and reconciles to a large degree the divergent findings of prior research. It suggests that recent pessimism about the value of team conflict is overstated, and it offers a number of promising paths through which task-related conflict may improve team performance and satisfaction. Chapter 1 reviews the history of this debate and introduces the model of team conflict. Chapter 2 documents a test of the model's propositions in a correlational study of 223 MBA teams conducting a decision-making exercise. Chapter 3 features an experimental test of the model with a forecasting task completed by 60 3-person groups. And Chapter 4 revisits the conflict over conflict in light of the studies presented herein.
Item Open Access Quantifying the importance of inhaler attributes corresponding to items in the patient satisfaction and preference questionnaire in patients using Combivent Respimat.(Health Qual Life Outcomes, 2017-10-16) Davis, Kimberly H; Su, Jun; González, Juan Marcos; Trudeau, Jeremiah J; Nelson, Lauren M; Hauber, Brett; Hollis, Kelly ABACKGROUND: Physicians consider ease of use, satisfaction, and preferences when prescribing an inhaler device. These factors may impact appropriate usage and compliance. METHODS: The objectives were to quantify the relative importance of inhaler attributes in patients currently using Combivent Respimat by eliciting preferences for performance and convenience attributes assessed by items in the Patient Satisfaction and Preference Questionnaire (PASAPQ). Using a pharmacy database, 19,964 adults in the United States who filled ≥2 Combivent Respimat prescriptions were identified. Of those, 8150 patients were randomly selected to receive invitation letters. The online cross-sectional survey included the PASAPQ and best-worst scaling (BWS) questions. The PASAPQ measures satisfaction with medication attributes across two domains: performance and convenience. BWS questions asked participants to select the most and least important device attributes. A descriptive statistics analysis of the PASAPQ and a random-parameters logit model of BWS responses were conducted. RESULTS: The survey was completed by 503 participants. Most were female (57.3%), white (88.5%), and 51-70 years old (67.6%). Approximately 47% reported a chronic obstructive pulmonary disease diagnosis, 21.9% asthma, 8.2% other lung disease, and 23.1% more than one lung disease. PASAPQ scores indicated that the majority were satisfied or very satisfied; up to 20% reported being dissatisfied with Combivent Respimat. The three most important inhaler attributes were Feeling that your medicine gets into your lungs, Inhaler works reliably, and Inhaler makes inhaling your medicine easy. The most important attributes corresponded to six of seven items in the PASAPQ performance domain. CONCLUSIONS: Most participants reported satisfaction with Combivent Respimat. Performance attributes were more important than convenience attributes.