Now showing items 1-7 of 7

    • Bento Satisfaction Survey - October 2016 

      Crichlow, Thomas (2016-11-14)
      The Web Experience Team (WebX) assessed patron satisfaction with the Duke University Libraries Bento-style search results page through a seven-question, online survey. Respondents were able to access the survey through a ...
    • Borrowing Page Usability Test Report - May 2017 

      Martin, Julie; Crichlow, Thomas (2017-05-15)
      Thomas Crichlow and Julie Martin, graduate research assistant in the Assessment & User Experience Department, conducted a usability test on the Duke University Libraries current Borrowing webpage on April 27, 2017 from 2:00 ...
    • Chappell Family Gallery Exhibit Usability Test - June 2016 

      Crichlow, Thomas (2016-06-22)
      Emily Daly and Thomas Crichlow conducted a usability test of the Duke University Chapel exhibit displayed in the Chappell Family Gallery on May 20, 2016. The test was conducted to learn how people interact with the exhibit. ...
    • Duke Images LibGuide usability test - August 2016 

      Chadwick, Gordon; Crichlow, Thomas (2016-08-12)
      Thomas Crichlow and Gordon Chadwick conducted a think-aloud usability study on August 1, 2016 in the Perkins Library at Duke University. The study tested users’ perceptions of a new LibGuides driven research guide for scholarly ...
    • Just Ask Them! Designing Services and Spaces on the Foundation of Student Feedback 

      Daly, Emily; Chapman, Joyce; Crichlow, Thomas (2017)
    • LibKey and Bento Discovery Usability Test 

      Pearson, Karly; Crichlow, Thomas (2019-10-25)
      Karly Pearson and Thomas Crichlow conducted a usability test using two mockups of the Bento-Style All Search results page on October 1, 2019. This test was conducted to gain insight into how patrons would respond to the ...
    • Support Request Form Assessment - November 2022 

      Crichlow, Thomas (2022-11-22)
      This report summarizes findings from a focus group session with 16 IT staff who receive IT support requests submitted through the DST Support Request form and findings from an anonymous online survey shared with approximately ...