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The offshore services value chain: upgrading trajectories in developing countries

dc.contributor.author Fernandez-Stark, K
dc.contributor.author Bamber, P
dc.contributor.author Gereffi, G
dc.date.accessioned 2018-04-03T16:56:47Z
dc.date.available 2018-04-03T16:56:47Z
dc.date.issued 2011
dc.identifier.issn 1753-1942
dc.identifier.issn 1753-1950
dc.identifier.uri https://hdl.handle.net/10161/16489
dc.description.abstract This article analyses the offshore services industry using the global value chain approach. This industry has grown at a rapid pace over the last decade, driven principally by the search of businesses to reduce costs by unbundling and offshoring corporate services. This paper explores how developing nations have seized these growth opportunities. While developed countries consume the vast majority of global services, demand from developing economies and new end markets is beginning to grow. Supply is dominated by India, which in 2009 had 45% of the global market share for offshore services. Indian firms occupy most value chain segments and they have expanded in the South to serve both domestic and export markets. Although the quality and quantity of human capital remains the key factor in the location of offshore services, formal education is being supplemented by demand-driven training and compliance with required international professional certifications and performance standards. Copyright © 2011 Inderscience Enterprises Ltd.
dc.publisher Inderscience Publishers
dc.relation.ispartof International Journal of Technological Learning, Innovation and Development
dc.relation.isversionof 10.1504/IJTLID.2011.041905
dc.title The offshore services value chain: upgrading trajectories in developing countries
dc.type Journal article
duke.contributor.id Gereffi, G|0112541
dc.date.updated 2018-04-03T16:56:46Z
pubs.issue 1/2/3
pubs.organisational-group Trinity College of Arts & Sciences
pubs.organisational-group Duke
pubs.organisational-group Sociology
pubs.organisational-group Duke Global Health Institute
pubs.organisational-group University Institutes and Centers
pubs.organisational-group Institutes and Provost's Academic Units
pubs.publication-status Published
pubs.volume 4


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