SEATS remote usability test - October 2020

Abstract

This study was conducted to test the seats and equipment reservation system at Duke University Libraries (DUL) launched in fall 2020. Anh Nguyen and Candice Wang wrote the study questions based on discussion questions developed by Angela Zoss and Emily Daly. The test sessions were conducted by Anh Nguyen and Candice Wang. All tests were conducted via Zoom between October 20th and October 29th, 2020. We recruited three participants who are frequent users of the system, three participants who have used the system once, and three participants who have never used the system.