The impact of technology on user-centric discovery

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2019-01-01

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Abstract

© 2019 IOS Press and the authors. All rights reserved. The amount of resources and information available to users seems infinite, but what is actually discoverable and accessible is much less in comparison. Among the many longstanding roles of libraries is guiding users to the resources that they need, and although technology has expanded the possibilities of this service, it has also exposed new risks and challenges. Libraries also have a unique position within the technology-driven marketplace, as both a content consumer and a content provider. They also have conflicting objectives-protecting users while competing for users. This paper explores these dynamics that result from the impact of technology on library user-centric strategy and solutions.

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Published Version (Please cite this version)

10.3233/ISU-190044

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McGeary, TM (2019). The impact of technology on user-centric discovery. Information Services and Use, 39(3). pp. 189–197. 10.3233/ISU-190044 Retrieved from https://hdl.handle.net/10161/20276.

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Scholars@Duke

McGeary

Tim McGeary

Senior Dir, IT

As Associate University Librarian for Information Technology Services, I provide vision and leadership for information technology strategy, operations and innovation for the Duke University Libraries (DUL).  I guide and oversee all of the library information systems ranging from infrastructure and network, to applications, user services and business process automation by leading the division that includes four departments: Digital Projects and Production, Discovery and Core Services, Digital Repository Services and Data/GIS.  I serve as the DUL’s chief liaison with the University’s Office of Information Technology and with other technology units on campus and in the area.  As a member of the DUL Executive Group, I participate in the development of a shared vision for DUL’s future that supports the mission of the University and responds to the changing information needs of the Duke community; participates in system-wide planning, policy development, resource allocation, and personnel management; and participates in DUL fundraising efforts and stewardship activities.


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