Telehealth transformation: COVID-19 and the rise of virtual care.


The novel coronavirus disease-19 (COVID-19) pandemic has altered our economy, society, and healthcare system. While this crisis has presented the U.S. healthcare delivery system with unprecedented challenges, the pandemic has catalyzed rapid adoption of telehealth, or the entire spectrum of activities used to deliver care at a distance. Using examples reported by U.S. healthcare organizations, including ours, we describe the role that telehealth has played in transforming healthcare delivery during the 3 phases of the U.S. COVID-19 pandemic: (1) stay-at-home outpatient care, (2) initial COVID-19 hospital surge, and (3) postpandemic recovery. Within each of these 3 phases, we examine how people, process, and technology work together to support a successful telehealth transformation. Whether healthcare enterprises are ready or not, the new reality is that virtual care has arrived.





Humans, Pneumonia, Viral, Coronavirus Infections, Patient Care, Ambulatory Care, Telemedicine, Communicable Disease Control, Quarantine, Delivery of Health Care, United States, Pandemics, Betacoronavirus


Published Version (Please cite this version)


Publication Info

Wosik, Jedrek, Marat Fudim, Blake Cameron, Ziad F Gellad, Alex Cho, Donna Phinney, Simon Curtis, Matthew Roman, et al. (2020). Telehealth transformation: COVID-19 and the rise of virtual care. Journal of the American Medical Informatics Association : JAMIA, 27(6). pp. 957–962. 10.1093/jamia/ocaa067 Retrieved from

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