Support Request Form Assessment - November 2022
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This report summarizes findings from a focus group session with 16 IT staff who receive IT support requests submitted through the DST Support Request form and findings from an anonymous online survey shared with approximately 250 library staff who submit IT support requests through the DST Support Request form. Specific recommendations are provided and key insights are documented. Complete responses are provided in the appendices.
Crichlow, Thomas (2022). Support Request Form Assessment - November 2022. Retrieved from https://hdl.handle.net/10161/26237.