The Improvement Readiness scale of the SCORE survey: a metric to assess capacity for quality improvement in healthcare.

Abstract

BACKGROUND:Quality improvement efforts are inextricably linked to the readiness of healthcare workers to take them on. The current study aims to clarify the nature and measurement of Improvement Readiness (IR) by 1) examining the psychometric properties of a novel IR scale, 2) assessing relationships between IR and other safety culture domains 3) exploring whether IR differs by healthcare worker demographic factors, and 4) examining linguistic differences in word type use between high and low scoring IR work settings from their free text responses. METHODS:Of 13,040 eligible healthcare workers across a large academic health system, 10,627 (response rate 81%) completed the 5-item IR scale, demographics, safety culture scales, and two open-ended questions. Psychometric analyses, correlations and ANOVAs tested the properties of IR. Linguistic Inquiry Word Count software assessed comments from open-ended questions. RESULTS:The IR scale exhibited strong psychometric properties and a one factor model fit the data well (Cronbach's alpha = .93; RMSEA = .07; CFI = 99; TLI = .99). IR scores differed significantly by role, shift, shift length, and years in specialty. IR correlated significantly and in expected directions with safety culture scales. Linguistic analyses revealed that people in low versus high IR work settings used significantly more words in their responses, and specifically more past tense verbs (e.g., "ignored"), negative emotion words (e.g., "upset"), and first person singular ("I"). Workers from high IR work settings used significantly more positive emotions words (e.g., "grateful") and social words (e.g., "team"). CONCLUSION:The IR scale exhibits strong psychometric properties, is associated with better safety and teamwork climate, lower burnout, and predicts linguistic differences in high versus low IR groups.

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Citation

Published Version (Please cite this version)

10.1186/s12913-018-3743-0

Publication Info

Adair, Kathryn C, Krystina Quow, Allan Frankel, Paul J Mosca, Jochen Profit, Allison Hadley, Michael Leonard, J Bryan Sexton, et al. (2018). The Improvement Readiness scale of the SCORE survey: a metric to assess capacity for quality improvement in healthcare. BMC health services research, 18(1). p. 975. 10.1186/s12913-018-3743-0 Retrieved from https://hdl.handle.net/10161/19452.

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Scholars@Duke

Boulus

Kathryn C. Adair Boulus

Program Manager

I am the Assistant Director of Well-being and Research at the Duke Center for Healthcare Safety and Quality. My research and talks examine the topic of healthcare worker well-being. Various lines of research examine the psychology of burnout and resilience, interpersonal relationships, self-compassion, mindfulness, tools to enhance well-being, and improving safety culture. For more info, see my CV.

Mosca

Paul Joseph Mosca

Associate Professor of Surgery

My research focuses on three areas. One is the development of more effective and entirely novel treatments for melanoma. I have a special interest in immunotherapy, novel targeted molecular therapies, and regional chemotherapy for advanced melanoma of the arm or leg. Another area of interest is palliative surgery for cancer with an emphasis on understanding the optimal role and application of this type of surgery in the care of advanced malignancy. A third area of interest is quality and patient safety with an emphasis on communication and work culture.


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