Service Cynicism: How Civic Disengagement Develops

dc.contributor.author

Cheng, T

dc.contributor.author

Liu, S

dc.date.accessioned

2023-06-15T01:25:57Z

dc.date.available

2023-06-15T01:25:57Z

dc.date.issued

2018-03

dc.date.updated

2023-06-15T01:25:56Z

dc.description.abstract

<jats:p> How does civic disengagement develop? This article examines the theory that the dissatisfaction and disengagement citizens develop toward one government agency can extend to an alternative agency. Leveraging police precinct-level data on 311 calls and criminal complaints from 2004 to 2012 in New York City, it investigates whether government responsiveness to municipal issues predicts citizens’ willingness to submit criminal complaints to the police. The study finds that predictors of disengagement with law enforcement extend beyond negative interactions with law enforcement alone. Rather, the time it takes local government officials to fix a 311 request for services, such as filling potholes and abating noise, shapes the likelihood that residents will file misdemeanor criminal complaints. Thus policymakers must account for the policy environment beyond their agency’s domain to alleviate citizens’ dissatisfaction and disengagement with government overall. </jats:p>

dc.identifier.issn

0032-3292

dc.identifier.issn

1552-7514

dc.identifier.uri

https://hdl.handle.net/10161/27946

dc.language

en

dc.publisher

SAGE Publications

dc.relation.ispartof

Politics & Society

dc.relation.isversionof

10.1177/0032329218755749

dc.subject

civic engagement

dc.subject

participation

dc.subject

bureaucratic governance

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service provision

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law enforcement

dc.title

Service Cynicism: How Civic Disengagement Develops

dc.type

Journal article

duke.contributor.orcid

Cheng, T|0000-0002-1710-1436

duke.contributor.orcid

Liu, S|0000-0002-1601-9692

pubs.begin-page

101

pubs.end-page

129

pubs.issue

1

pubs.organisational-group

Duke

pubs.organisational-group

Sanford School of Public Policy

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Faculty

pubs.publication-status

Published

pubs.volume

46

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