Cyberincivility in the Massive Open Online Course Learning Environment: Data-Mining Study

Jamie Conklin is Research & Education Librarian at the Medical Center Library and liaison to the School of Nursing. She has more than ten years' experience in libraries, including a science and health sciences librarian position in an academic library and a management position in a large metropolitan public library. Her current research interests include evidence-based practice in nursing education and open access to scholarly communication and instructional resources.

Jennie Chang De Gagne, PhD, DNP, RN, NPD-BC, CNE, ANEF, FAAN, is a Clinical Professor and the Director of the Nursing Education Major/Certificate at the Duke University School of Nursing (DUSON). She is dedicated to advancing the science of teaching and learning through the application of instructional technologies, creating a student-centered environment that fosters meaningful and constructive learning experiences. Her expertise in cybercivility positions her at the forefront of this crucial f