Electronic resources workflow: design, analysis and technologies for an overdue solution

Abstract

During the summer of 2013, a joint team involving Duke University Libraries and IBM spent three months configuring IBM Business Process Manager to improve electronic resources workflows in the Libraries’ Technical Services department. The resulting workflow showcases the application's ability to transform the management of online databases. This article will provide an overview of the “before” and “after” database workflow, with a demo of the new system and its integration points with other tools.