Vital Conversations: An Interactive Conflict Resolution Training Session for Fourth-Year Medical Students.
Date
2021-01
Journal Title
Journal ISSN
Volume Title
Repository Usage Stats
views
downloads
Citation Stats
Attention Stats
Abstract
Introduction
The AAMC has recognized the importance of effective teamwork and collaboration. One core Entrustable Professional Activity emphasizes creating a climate of mutual respect and trust and prioritizing team needs over personal needs, which leads to safe, timely, effective, efficient, and equitable patient care. Relationship conflicts, specifically, are associated with decreased productivity, complex information processing, and work satisfaction. Given the prevalence of conflict and its impact on health care workers, the lack of conflict resolution curricula in undergraduate medical education is surprising. We developed a curriculum formally introducing these skills and allowing practice in a simulated environment before students entered residency.Methods
Fourth-year medical students completed a conflict resolution exercise in a mandatory transition-to-residency course. Students completed online prework including reflection on teamwork and information on conflict resolution styles, participated in a simulated conflict with a standardized patient acting as a nurse, and afterward completed a self-evaluation with video review by the students' assigned coach and feedback on the session.Results
We collected complete responses from 108 students. We evaluated the curriculum for feasibility and acceptability by faculty and students. Most students agreed with faculty on their entrustment and milestone levels. Students found that the session prompted self-reflection and was a good review of conflict resolution. The standardized patient and faculty feedback was found to be the most useful by the students.Discussion
We successfully implemented a simulated but realistic conflict resolution exercise. Students found the exercise helpful in their preparation for residency.Type
Department
Description
Provenance
Citation
Permalink
Published Version (Please cite this version)
Publication Info
Gunasingha, Rathnayaka Mudiyanselage, Nancy Knudsen, Timothy Scialla, Amanda Shepherd and Alison Clay (2021). Vital Conversations: An Interactive Conflict Resolution Training Session for Fourth-Year Medical Students. MedEdPORTAL : the journal of teaching and learning resources, 17. p. 11074. 10.15766/mep_2374-8265.11074 Retrieved from https://hdl.handle.net/10161/26108.
This is constructed from limited available data and may be imprecise. To cite this article, please review & use the official citation provided by the journal.
Collections
Unless otherwise indicated, scholarly articles published by Duke faculty members are made available here with a CC-BY-NC (Creative Commons Attribution Non-Commercial) license, as enabled by the Duke Open Access Policy. If you wish to use the materials in ways not already permitted under CC-BY-NC, please consult the copyright owner. Other materials are made available here through the author’s grant of a non-exclusive license to make their work openly accessible.