Library Takeout remote usability test - January 2021

Abstract

This study was conducted to test the Library Takeout Service at Duke University Libraries (DUL) launched in summer 2020. Anh Nguyen and Emily Daly developed the study with input from Kelli Stephenson, Andrea Loigman, and Candice Wang. The test sessions were conducted by Candice Wang. All tests were conducted via Zoom between December 10th and December 17th, 2020. Eight users participated in the study, including six participants who are frequent users of the system and two participants who have never used the system.